Returns and Exchanges

At The Beautiful Hair Boutique your happiness is our absolute number one priority!


If for any reason you are unhappy with your beautiful hair purchase, we will happily exchange or offer you a
store credit to be used in conjunction with the following Terms & Conditions. We understand it can be difficult making your purchase online, so we advise contacting us via phone or email to discuss your requirements prior, this way we can ensure the perfect BHB piece has been selected. Alternatively, you can visit our flagship Sydney salon to view our range and place your order.
 

Exchanges
To exchange your item please email info@thebeautifulhairboutique.com.au and request your RTA
(Return Authorisation Number). We ask that you return your item within 7 working days of receiving your order
along with your RTA and we can start this process for you. Once the item has been received we will contact you
within 2 business days to arrange your exchange or issue your with a BHB Credit Note.


Please choose carefully, and take your time with our hair loss consultants to make sure you love your hair! We
will help guide you through this process when selecting the perfect hair for you. If an item has been purchased
in the salon, and worn out of the salon, unfortunately we cannot exchange due to hygiene reasons as the
product is deemed to be worn - and cannot be returned for change of mind.


Some important things to note when exchanging an item:
- In accordance with the Australian Hygiene Legislation the return of any beauty product cannot be
accepted if it shows any evidence of being opened, altered or used.
- Items must be unworn, odor-free and in their original condition.
- Items must be in the original packaging and with all tags attached (where applicable)
- All Custom Orders and SALE items are final sale and cannot be exchanged or
refunded for a change of mind.
- Shipping fees for all returns are to be covered by the customer.
- The Beautiful Hair Boutique is not responsible for lost or damaged packages in transit.
- We recommend you ship your returns by courier or registered post.
- We inspect all items when returned thoroughly and as such returns must comply within our
guidelines in order for a credit to be issued or an exchange to be made.
- All returns may be subject to a 15% restocking fee. The Beautiful Hair Boutique reserves the
right to charge this fee.
- If an item has been purchased in the salon, and worn out of the salon, unfortunately we cannot
exchange due to hygiene reasons as the product is deemed to be worn - and cannot be returned
for change of mind.

 


Custom Order Return Policy
All custom order sales are final sale (they have been ordered specifically for you!) and cannot be returned for
change of mind. Please make sure that you choose carefully when selecting your custom item. Please contact
us directly if you would like assistance in placing your order. The Beautiful Hair Boutique unfortunately will not
be responsible for wrong measurements, incorrect sizing and or colour selections made.
All custom orders require a 50% deposit at the time of order placement and the balance is due upon collection/
shipping of your custom piece. Unfortunately, once your custom order has been placed, it cannot be changed.


Credit Notes
- Activated pending successful RTA procedure.
- Valid for 6 months from date of issue.
- Non-transferable.
- May not be returned/ redeemed for cash.
- Cannot be on sold for a lower value.
- Can be used to purchase sale items and during promotional periods.


Delivery
Here at The BHB, we aim to dispatch all orders within 7 days. If your item is out of stock or we are experiencing
delays we will contact you to discuss your options. If your item requires customisation from our hair stylists,
please allow and additional 7-10 business days. All BHB Wig + Topper orders are sent free of charge via DHL
Express. The Beautiful Hair Boutique is not responsible for any additional duties and taxes that may be incurred
on on all International Orders. Please contact us if your order is urgent and we will do our best to accommodate.
Sorry, we do not offer refunds for change of mind.


By placing an order with The Beautiful Hair Boutique you are agreeing with the above terms and conditions.

Please email info@thebeautfulhairboutique.com if you have any other questions.